| News from Intercultural Family Services, Inc. |
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Message From the
Executive Director/CEO
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Everyone knows that people become social workers because the hours are short, the work is easy, and the pay is fantastic. Wouldn’t it be nice if this were true!
That social workers work hard is obvious. Less obvious is the powerful motivation that drives them – the sincere desire to help other people. IFSI’s Retreat 2000 was created to help our staff verbalize the many powerful emotions and righteous ideas that empower them.
One of the most interesting things about Retreat 2000 was the cross-cultural dynamic displayed by the group. IFSI’s staff is comprised of people from a multitude of ethnic, religious, racial, national and international groups. Among the group 22 different languages are spoken. We celebrate our diversity, but while grappling with the issues of what constitutes IFSI’s core values, I was amazed at the consensus arrived at by the group and the speed at which it was achieved.
All of us hold dear a number of virtues, including trust, respect, commitment, quality service, empowerment, communication, and professionalism. In short, we esteem those things we desire for ourselves, and upon reflection we want to express them in our day-to-day encounters with our clients,
our families, and each other.
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IFSI Develops
7 Core Values
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By Audrey Dean
The energy and commitment that IFSI staff brought to the retreat was still evident on Saturday, June 24, as they tackled the task at hand -- establishing a permanent set of core values that would adequately define the agency’s mission. And, the 100-some staff and participants did just that during a workshop on Saturday, the 24th, by selecting seven core values that will become the hallmark of Intercultural Family Services, Inc.
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Effective Communication
Commitment
Quality of Service
Trust
Respect
Professionalism
Empowerment
These are the seven core values selected by the ten teams, led by two facilitators: Teresa A. Nance, Ph.D. and Kermit P. Moore, Ph.D. |
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The planning for this important task began on June 13, when IFSI participants met and developed a list of 23 possible core values. A list of these suggested values were given to each of the ten groups of participants on Saturday by the two facilitators, along with a packet of materials pertaining to the workshop.
The purpose of the workshop was threefold: 1) to define values in general; 2) to explain and illustrate the place of values in an organization; 3) and to demonstrate how values influence how we act and communicate with each other.
What are core values? According to the definition given in the materials presented by Drs. Nance and Moore, core values are patterns of basic assumptions; are embedded in groups; provide solutions to problems; help groups survive; become unconscious and are taken for granted; are taught to new members; and influence our perceptions, thoughts and feelings.
Kevin Bennett, Ora
Deloatch, Antoinette Williams, Dr. Harold Frye, Myra Brown, Denise
Cutrone, Vanessa Bundu, Laura Harris Gary, Jim Saunders and LaLaine Lambo were the ten group leaders. Each group discussed the list of 23 suggested core values and added additional ones they considered to be important, deleting any they did not feel were relevant.
Encouraged by the two facilitators and team leaders, each group worked hard. It was a collegial atmosphere, with lively discussions among the participants. After each team had developed a list of values, Drs. Nance and Moore then gathered the ten teams into two large groups, with each of the facilitators leading a session. A participant from each group gave a report on the values they had selected and why. There was a lot of duplication, with many groups selecting the same set of values.
After the presentations, the list of all the core values was narrowed down to a total of 25. The two groups were still separate, discussing their different core values. A compilation was done by the two facilitators, and the list was narrowed down to a total of 25. Individuals were then asked, of the 25 values listed, what would be their top five?
Group leaders were asked to tally the responses and to give the top five responses. After the individual group presentations were completed, the facilitators then asked everyone to qualify why the five values selected were the most important to
IFSI.
These were totaled, and seven core values were finally established for IFSI -- Mission accomplished! The final part of the exercise included the facilitators asking the two groups to establish a value statement for all seven core values. This will be the next part of the ongoing process. Value statements bring to life the seven core values, adopted by the agency, making definitive statements that pledge IFSI staff’s commitment to each value.
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Board Chairman Fader
Motivates IFSI Staff
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By Audrey Dean
Intercultural Family Service, Inc.’s staff was energized as they, board members, family and visitors, gathered together in Ocean City, Maryland for IFSI’s Retreat 2000. Held Friday, June 23 through Sunday, June 25, the purpose of the 7th Annual Retreat was -- as Executive Director/CEO Evelyn Marcha-Hidalgo said in her welcoming remarks during Friday evening’s dinner -- “To identify and examine core values that we strongly believe can guide us in performing our tasks. These core values must be congruent to the mission of the agency. Just remember, we are unique as an organization; we are truly diversity in action!”
Evelyn’s ambitious goals have been central to the continued progress of the organization. She enthusiastically told the 158 people attending the dinner, “We put all our hearts and souls into this nice presentation.” Then, quoting her high school teacher, “If you close your eyes to the past, you will always be blind to the future,” Evelyn began an extensive slide presentation covering IFSI’s history and demographics.
IFSI’s Chairman of the Board Henry C. Fader was the keynote speaker. He acknowledged the attendance and participation of Secretary/Treasurer of the Board Miriam H. Evans. “I want to recognize Miriam Evans, who has been with the agency as a Board Member for a really long time.” Ms. Evans stood to a warm round of applause from everyone. Lawrence Bell, a recent addition to the Board, also attended the retreat.
“This is less about me than it is about the Board trying to lead you to the next level,” Fader continued. “We don’t meet very often, but we talk to each other quite a bit. Miriam, for example, is in the agency probably more than any other board member. Evelyn keeps us in touch with what’s happening at IFSI, and we’re very interested in what she tells us.
“I want to thank you for having me here today,” said Fader, who then discussed his family and background. Married for 30 years, with two daughters, aged 22 and 16, Fader’s wife is a Spanish professor at Holy Family College in Northeast Philadelphia.
Calling himself an immigrant, Fader said he came to Philadelphia when former Mayor Frank Rizzo was Police Commissioner. “Talk about a rude awakening not withstanding all the things that happen in New York today,” he said. “We just were not aware of the divisiveness that was going on in Philadelphia, and it was a very difficult time to arrive at a new place to live. But we did make our home here, and we’ve really enjoyed the years in Philadelphia, both professionally and to do whatever we can to assist in the community.”
Perhaps the most surprising revelation of Fader’s speech was disclosing he had taught junior high school math at Gillespie Junior High School when he first came to Philadelphia. Fader is a senior partner at Schnader Harrison Segal & Lewis. Prior to being elected Board Chairman last year, Fader had served on IFSI’s Business Development Committee. Evelyn praised his efforts, saying “It was through him that we were able to receive a $150,000 capital grant from the Connelly Foundation in 1996.”
Segueing into Evelyn’s previous comments, Fader said, “I gravitated to IFSI from the Philadelphia AIDS Consortium, where I had been helping out on some difficult legal issues. As Evelyn mentioned, as you meet people, you have experiences. You don’t really make a decision on your own. It just seemed to be right to be working with this agency.
“We’ve worked well together, and I have a great regard for everything that’s going on. From the board’s perspective, we seem to be growing -- budget and staff. We seem to be successful -- that’s important. That success brings additional funding. We seem to be looked upon as an important community asset.
“But, I must tell you, in the last month or so I’m still disturbed, not by what we’re doing, but what’s happening around us. We can’t live in a vacuum! As a lawyer, I watched the Elian Gonzalez story carefully, and the fact that a court concluded by having a social worker report to the court about how Elian was doing, even though he was back with his father. There’s something wrong with that picture.
“I recently read a study that showed attention deficit disorder and depression in children has dramatically increased from 1979, from 6.8% to 18.7%. An editorial in the Philadelphia Inquirer discussed a welfare-to-work program and why it wasn’t working for all of those recipients who are about to lose their benefits. They identified issues such as distrust, language and bureaucratic inefficiency as some of the reasons for their alienation. These are some of the issues that we deal with on a daily basis. The latest jolt just occurred last week when I received this report in the mail.
“It’s Report Card 2000. This is published by the Philadelphia Coalition For Kids. If you look at their results, it’s really disturbing not withstanding all the good work that IFSI performs. Prenatal care improved, but there’s still high infant mortality. Mixed results are reported in child abuse, neglect and out-of-home placements. Rates of pregnancy and sexual abuse are troubling, still at very high levels among our teenage population. And, we have seen a slight improvement in reading and achievement scores, probably due to some of the things that Superintendent Hornbeck was advocating. Now he’s leaving the City.
“These are all challenging and disturbing trends. Obviously, we can only do what we can do. As our agency grows, everyone is very dedicated. I know. I’ve been to the agency on days when you don’t even know I’m there. I can see the energy level and the dedication you all bring to your work. And I think that’s why Evelyn wants this retreat to focus on core values.
“We are certainly as a board committed to improving the lives of people in the Philadelphia area. Examining our core values is a rational way to achieve our goals and carry out the mission, and I hope that each of you will feel that in the next couple of days, you have something to add to the development of these core values.
“It is essential that you let us know what you’re thinking and what you can add so that the Board and the management team can continue to achieve the highest goals and objectives for
IFSI.
“Thank you and I welcome you to Ocean City.”
Departmental presentations were then given by the following managers and their staff: Jim Saunders, Director of Children & Youth Services; Dr. Harold Frye, Director of Behavioral Health Services; Denise Cutrone, Director of Quality Assurance and Improvement; Myra Brown, Director of Human Resources and External Affairs; Edna Torres, Housing Counselor; Lalaine Lambo, Preventing HIV/AIDS in Asian Communities through Education (PHACE) Program Coordinator; Mol Ky, Summer Career Exploration Program (SCEP) and Music & Mentorship (M&M) Program Coordinator; Shila Stevens, Executive Assistant - Programs, English as a Second Language; and Le-Linh Diep, Healthy Start Program Coordinator.
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By Audrey Dean
The verdict is in. IFSI’s Retreat 2000 was a success! Several IFSI staff members who had attended previous retreats said this year’s was the best planned and coordinated of them all. The six IFSI staff members who were interviewed were asked their views on the retreat and the seven core values that were developed. They say it best, in the following comments:
Ella Parks, Billing Coordinator. I’ve been to the last five retreats, and this one was the best planned and coordinated. The topic to be discussed was very timely because of all the new employees. What I thought was most profitable was the pre-retreat, which gave us an opportunity to meet the facilitators before the retreat. That helped to set the tone as to what the discussion would be and the flow, with Evelyn giving her overview as to how she saw the agency moving in this millennium.
The group sessions were absolutely superb -- the input from the employees themselves who came up with core values for this agency. The seven core values that were selected, they are the key. Since
the management felt they are very important to take this agency to where
it should be, they certainly are essential.
I feel commitment and communication should go hand in hand.
A value statement should be written for each one. It will keep us on track. Each one of those core values needs a statement pertaining to this agency.
We’ll be kept on track with the goals that have been explained by the CEO.
Toni Williams, Supervisor. The retreat was very well put together. What I liked best about the retreat was that it brought about a camaraderie. It renewed and strengthened my commitment and dedication to the agency, coupled with a sincere appreciation for the CEO, in terms of her sanctioning and supporting and making the retreat happen. Many times, agencies fail to look at the actions of their employees and bring about a united front.
I’m sure the retreat brought many people closer in terms of their working relationship. I had a renewed spirit, just in terms of the agency. I commend Evelyn, and I hope that God continues to bless this agency and guide the CEO in a manner that would be pleasing to Him.
I think the seven core values should be embraced so that we can really move in the direction we want to move in. More importantly, those seven core values would not have the necessary impact if it were not for the retreat. There was a commitment and dedication to bring forward the seven core values. If it had been a staff meeting, I don’t think it would have had as much of an impact. It did a lot for me spiritually. The seven core values we selected are more of a commitment to go forward, and provide better services, better programs, for families and children that are not as fortunate.
Vic Veluz, Health Educator. Based on the previous retreats I attended, I think the last one (Retreat 2000) was more structured, more informative and more productive. What I liked about it least was I wanted to have more workshops, more substantive discussions. In my opinion, Friday’s presentation should have been divided into two parts with an intermission to make it more balanced. Overall it was informative and fun.
I was in Group 2 of the core values workshop on Saturday. I like commitment, communication and respect as part of our core values. When I say commitment, I mean you have to work in an environment where your purpose should not only be to make money but to go beyond your job description.
Yen Yang, Case Manager. I liked the lessons, the core values and the discussions that were set up. It allowed us to be more outspoken and to share ideas. This is my first retreat, and I had a great time! In my group, we came up with similar values. We agreed upon it in my group. (Asked if she thought the seven core values selected would help IFSI to achieve its mission.) I would think so very much. Commitment, honesty...A lot of it will be very helpful.
Mary Kaye Farrell, Supervisor. I was on the Retreat Committee, and was actually very pleased with how people participated and what happened. There was a lot of interaction. Last year’s retreat was not as focused, it was on Time Management. We were a very interactive group, giving a lot of room for people to speak their mind. I was glad to see people speaking up. My only complaint was that the coffee was too weak.
The idea of focusing on core values was probably a good idea, and to get so many that people agreed upon. The spiritual focus. That surprised me, how many people agreed that was a factor. Professionalism -- I was happy to see that. Laura Gary is focusing on getting back to training that is very clinical. The group that I was in, we wrote a statement about trust. I think it will be good once that’s in writing (regarding value statements). I think it would be good before we lose the momentum, and to do that and focus on it. We remember what we arrived at when we had the spirit, before the fall season, and when people start preparing for the holidays.
Bunrath Math, Intake Specialist. I thought it was really a learning experience – the camaraderie and you really got to know the staff. I felt energized, not only did we get a break from work, we got to know what was more meaningful.
I agree with all seven core values and that they will help IFSI to carry out its mission. Communication – It was hot! Communication and education. We need to be educated and learn how to listen to different people, other ethnic groups. We need to understand how, for instance, Cambodians communicate with each other in order to build trust. The Cambodian language is not like English. We address people differently. We don’t use the words “you” and “me.” They won’t trust us. They won’t open up. Their level of respect is so different. It’s based on age and rank. We don’t even call Cambodians by their first names. We call them aunt, uncle, grandfather, etc. I was brought up in this society and came to America in 1984 from a refugee camp in Cambodia. Cambodians love to tell you their age!
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