Intercultural’s Quality Assurance & Improvement (QAI) department continuously reviews each agency program to ensure efficiency and effectiveness. Through coordinating the organization’s Continuous Quality Improvement (CQI) process, the QAI department guides staff members in their ongoing improvement efforts. Included in this process is data collection and evaluation, peer and record review, the administering of stakeholder and staff satisfaction surveys, and compliance reviews to ensure program compliance with city, state, and federal contracts. Each of these steps helps ensure that Intercultural is doing the best work possible to affect favorable outcomes for consumers and other stakeholders.
Intercultural was re-accredited through 2018 by the Council on Accreditation (COA), following an extensive review and site visit. COA accreditation affirms that an organization meets the highest national standards and is delivering the best quality services to the community it serves.