Wai Li is the Billing Manager. He leads our Billing Department’s back office accounting operations towards successfully and accurately processing all claims, billings and revenue recognition for our Behavioral Health services. In his leadership role, he also serves as liaison to providers in fostering pro-active partnerships. He is passionate about improving and automating our approaches and readily provides mentorship to his team and others. Under Wai’s tenure, Intercultural have made significant improvements and increases in our billing and revenue outcomes.
Prior to joining Intercultural Family Services Inc., he had been working in Medical Electronic Data Interchange and paper billing since July 1999. He was promoted to Accounts Receivable Manager and oversaw the Outpatient Mental Health billing department since 2004, where he supervised all billing and payment processing for Medicare, Medicaid, Community Behavioral health, long-term care, Intellectual Disability and Private health insurance billing.
Wai graduated from Temple University with a Bachelor of Business Administration in 1997.
David is the Program Manager, Asian and Ethnic Based Initiatives. He provides leadership and oversight to the Asian Recovery Collaborative (ARC) and the Project AWAREE (Asian Wellness and Recovery through Effective Engagement). David leads his team in outreach to the community, creating opportunities to serve their basic needs through case management that may include translation, pronunciation, basic skils, housing and behavioral health services.
Prior to joining Intercultural, David led housing operations for United Communities and was also a mental health therapist for Wedge Medical Center. He also provided over 18 years of translation services to courts, government, health and law.
David earned a Master of Science degree in Human Services Administration (MSHSA) and a Bachelor’s of Science degree in Human Services Administration from Springfield College.
Anna and Nicholas Fiocca own a home in South Philadelphia and had always been able to afford their mortgage payments. Anna’s job of 30 years plus Nicholas’ monthly social security covered most of the couple’s expenses. When Anna was laid off, the Fioccas financial situation changed abruptly and they were soon unable to pay their mortgage.
Anna was unable to find other work despite her daily efforts, and the small pension she received from her former employer was not enough to cover the couple’s monthly housing expenses.
When they came to Intercultural for assistance, the Fioccas met with housing counselor Mary Campbell, who guided them through the foreclosure prevention and loan modification process. Ms. Campbell helped them complete a “Making Homes Affordable” package, which they then submitted to the mortgage company for approval. The Fioccas were approved for a loan modification which reduced their monthly mortgage payments by $400+ per month and substantially lowered their interest rate.
With a steady job as a unit secretary in a hospital emergency room, and a roommate to help pay the rent, Gwen Smith did not think she would have to worry about meeting her monthly rent payments. However, when her roommate moved out, the 3 bedroom unit she lived in with her 15-year old daughter became too much for her to handle, and she fell behind in her rent. Gwen soon faced eviction, and had to seek help. She was referred to the ?Homelessness Prevention Program or Housing Counseling Program (HCP)? at Intercultural, and was assigned a housing case manager who determined her eligibility for rental assistance. Gwen’s application was processed quickly, and she received the support she needed to stay in her home.
For now, Gwen is managing, and working hard to make ends meet. One day, she would like to own her own home, and has enrolled in one of Intercultural’s First Time Homebuyer Workshops to learn how she can improve her financial situation for a future home purchase. Commenting on the assistance she received, Gwen remains grateful and stated “it was a blessing, and kept me from being evicted”. To others she offers this advice “Don’t get discouraged, there are things you can do for yourself, and organizations (like Intercultural) to help you”.