Dr. Duckett joined the Intercultural team in October of 2013 and, over time, has provided clinical support to the staff within the agency. Her primary function at IFSI is to conduct comprehensive biopsychosocial evaluations for youth who receive behavioral health supports. As a resident expert, Dr. Duckett is counted upon to provide her wide range of clinical expertise for Intercultural’s Behavioral Health Rehabilitation Services.
Prior to accepting the position at Intercultural, Dr. Duckett worked at North Philadelphia Health System as a counselor in the drug and alcohol residential treatment program. While at NPHS, Dr. Duckett also worked within the outpatient department as a staff therapist, and completed rotations on both the sub-acute unit and acute units as well.
Dr. Duckett earned her doctorate degree from Chestnut Hill College and became licensed as a psychologist in 2013. She also holds a license to practice psychology in her home state of New Jersey.
Wai Li is the Billing Manager. He leads our Billing Department’s back office accounting operations towards successfully and accurately processing all claims, billings and revenue recognition for our Behavioral Health services. In his leadership role, he also serves as liaison to providers in fostering pro-active partnerships. He is passionate about improving and automating our approaches and readily provides mentorship to his team and others. Under Wai’s tenure, Intercultural have made significant improvements and increases in our billing and revenue outcomes.
Prior to joining Intercultural Family Services Inc., he had been working in Medical Electronic Data Interchange and paper billing since July 1999. He was promoted to Accounts Receivable Manager and oversaw the Outpatient Mental Health billing department since 2004, where he supervised all billing and payment processing for Medicare, Medicaid, Community Behavioral health, long-term care, Intellectual Disability and Private health insurance billing.
Wai graduated from Temple University with a Bachelor of Business Administration in 1997.
David is the Program Manager, Asian and Ethnic Based Initiatives. He provides leadership and oversight to the Asian Recovery Collaborative (ARC) and the Project AWAREE (Asian Wellness and Recovery through Effective Engagement). David leads his team in outreach to the community, creating opportunities to serve their basic needs through case management that may include translation, pronunciation, basic skils, housing and behavioral health services.
Prior to joining Intercultural, David led housing operations for United Communities and was also a mental health therapist for Wedge Medical Center. He also provided over 18 years of translation services to courts, government, health and law.
David earned a Master of Science degree in Human Services Administration (MSHSA) and a Bachelor’s of Science degree in Human Services Administration from Springfield College.
Takahide is the Director of Quality Assurance & Improvement. Takahide is accountable for quality and socially responsible services and ethical practices for Intercultural. Besides the day to day performance of measurability and audit, Takahide and his team continue to embrace critical projects including Council on Accreditation (COA) re-accreditation process and the most recently, the implementation of Electronic Health Record System to comply with the Federal mandate and to facilitate Meaningful Use.
Prior to Takahide’s most recent leadership role, he has provided social services work to diverse population of children and families in Philadelphia through Intercultural. Takahide started with us as an Intern. We are grateful for his many meaningful contributions and very proud to watch his career growth.
Takahide earned a Master’s degree in Social Work and Bachelor’s degree in Social Work from Temple University. He has also completed the Leading for Change Fellowship from Lebow School of Business, Drexel University.
Cassandra is the Director of Family Empowerment and Education Initiatives. The goal of both the Family Empowerment Services (FSS) and Healthy Start programs is to ensure the preventative safety of families with young children. Healthy Start program works with pregnant women and new mothers while Enhancing Parenting Skills Program empowers all participants to become better parents. Cassandra specializes in Perinatal Depression, PTSD and MDD. She, along with her team, remains ceaseless in supporting our at-risk mothers and parents.
Prior to joining Intercultural, Cassandra was a clinical practitioner with over ten years of services to individuals, groups and families. Cassandra has extensive training in Trauma Informed Care, Motivational Interviewing, and Cognitive Therapy working with various populations.
Cassandra is a Licensed Clinical Social Worker (LCSW). She earned a Master of Social Work degree from Widener University, and a Bachelors of Social Work degree from West Chester University.
Natopha is the Director of Intensive Home and School Based Services which includes Behavioral Health Rehabilitation Services (BHRS) and Family Based Mental Health Services (FBMH). Natopha joined the Intercultural team in September 2011 as an Outpatient Therapist. Her hard work, commitment to our patients, and passion to achieve the best outcomes have earned the respect of patients, families, school leaders and staff. She quickly took on more and more responsibilities culminating in her current leadership role. With her at the helm, the important services that her dedicated team delivers continue to receive many accolades and support.
Prior to joining Intercultural, Natopha has held positions of accountability at Aldersgate Youth Service, as well as at many Behavioral Health and Child Welfare agencies in the City of Philadelphia.
Natopha is a Licensed Clinical Social Worker (LCSW). She earned a Master of Social Work degree from Temple University, and a Bachelors of Arts in Political Science and Sociology from Cabrini College.
Evelyn Marcha-Hidalgo, CEO of Intercultural Family Services, Inc. (Intercultural) began her work with the agency in1981. For over 35 years, her leadership has provided the steadfast foundation for its continued success. Intercultural has evolved into a family-focused, multicultural and multi-purpose organization that provides a variety of public health and human services to first generation Americans and life-long Philadelphians alike.
Mrs. Hidalgo is an influential motivator, mentor and champion for others. She is strategic, yet pragmatic. She is a community bridge builder, while also very able at leading the day to day operations of the agency, rolling up her sleeves alongside the team. She brings expertise in organizational development, agency operation, non-profit fund raising, financial management, program development & design, and cultural competency training.
Prior to joining Intercultural, Mrs. Hidalgo was a Certified Public Accountant (CPA) practitioner in the Philippines where she had a successful career prior to migrating to Philadelphia, USA. She serves on several local boards and committees. She considers her greatest accomplishment to be building an organization that embodies its motto of Diversity in Action®.
Mrs. Hidalgo earned a Master’s Degree in Organizational Dynamics from University of Pennsylvania. She also completed the Executive Management Training Program at the John F. Kennedy School of Government at Harvard University. She earned a Bachelor of Science Degree in Business Administration, Accounting major from the University of the Philippines.